Hours: Part time or casual (approximately 10 - 20 hours per week) Location: Sydney
What are we up to? ✍🏾
Outwrite is a Sydney-based startup whose mission is to help ordinary people become extraordinary writers. Since launching in 2015, we have gained over 1 million users, and suggested over 100 million writing improvements.
What will it involve? 👩🏽💻
You’ll be responsible for responding to customer queries in a friendly and timely manner via HelpScout and social media (don't worry - no call centres). You'll manage any changes to customer subscriptions, and investigate any problems reported by customers. You’ll also assist our Product team by collecting customer feedback, identifying product issues, and maintaining a knowledge base for frequent customer queries.
What are we looking for? 👀
We are a small, ambitious, highly-collaborative team, and we are looking for someone who will thrive in this environment. You should be passionate about solving problems and learning new skills, and eager to provide exceptional customer service. You should have excellent communication skills and a love for writing. It's a plus (but not required) if you have experience working in a startup or previous customer service role.
What's in it for you? 🤔
Startups are an exciting place to work. We are constantly growing, and our products are rapidly changing and improving. You'll learn new things, and have a major say in how our company and product evolve. If you have interests in other areas of the company (e.g. marketing, business analysis, blog writing), we can help you develop these skills over time, and gradually incorporate some of these tasks into your role.
The role is flexible and can mostly be done remotely, and we will find a schedule that works for you. We are an understanding and supportive team, and want to see you succeed in this role and in your career.
We’re committed to growing a team with diverse backgrounds, experiences and ideas. Diverse teams are better teams, end of story.
So what's next? 📝